Frequently Asked Questions

Check in order: (1) On Android 14 or newer, Health Connect is built into system settings (Security & privacy); on Android 9-13, install the app from Google Play. (2) Ensure your wearable app writes data and FitMesh Sync has read permissions in Health Connect. (3) Tap «Sync now» on the home screen. (4) Tap «Diagnostica» to inspect the Sync Center. If it persists, email us at support@fitmesh.fit.

Battery use is minimal. On Android, if you disable battery optimization, background sync happens roughly every 15-30 minutes (best-effort: your phone manufacturer can still delay or skip it). On iOS there's no background sync today: only when you open the app. If you see abnormal drain, Health Connect itself is likely indexing, not FitMesh Sync.

The app collects and queues data even without network. As soon as you're back online, it syncs all the backlog automatically.

Not yet as a supported service. Self-hosting exists at a technical level in the app, but today it's limited to internal/technical use — it isn't a self-service path for users. Current status at fitmesh.fit/self-host.

The free trial lasts 14 days. After that, syncing requires the lifetime purchase; on Android you can also choose the 6-month subscription. Exporting your data as JSON and requesting account deletion never require a purchase.

If you sign in with the same account, you will see the data your previous phone had already synced, for the recent periods the app shows; this needs a connection and active access (trial or Pro). Among the things that do not move to the new phone: app-recorded workouts, ring pairing, external service connections and days that were not synced.

Yes: the iOS app is available on the App Store in all 27 European Union countries, as well as other supported storefronts, built as a native Flutter app with HealthKit integration to read your data.