Tuki
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Le risposte ai problemi più comuni. Se non trovi quello che cerchi, scrivici a support@fitmesh.fit.
The app shows no data. What do I do?
Check in order: (1) Is Health Connect installed from the Play Store? (2) Did you grant «Read data in background» permission inside Health Connect? (3) Tap «Sync now» in settings. If the issue persists, email us with a screenshot of the «Status» panel.
How much battery does it use?
Battery use is minimal. On Android, if you disable battery optimization, background sync happens roughly every 15-30 minutes (best-effort: your phone manufacturer can still delay or skip it). On iOS there's no background sync today: only when you open the app. If you see abnormal drain, Health Connect itself is likely indexing, not FitMesh Sync.
Does it work offline?
The app collects and queues data even without network. As soon as you're back online, it syncs all the backlog automatically. The web dashboard, however, requires an active internet connection.
Can I have my own private server?
Not yet as a supported service. Self-hosting exists at a technical level in the app, but today it's limited to internal/technical use — it isn't a self-service path for users. Current status at fitmesh.fit/self-host.
How much does FitMesh Sync cost?
€3.99 on Android · €4.99 on iPhone (reference price in euros; outside the eurozone your store shows its own localized price): one-time purchase, no subscription, no auto-renewals, no billing surprises.
I switched phones. Do I lose my data?
No. Data is on the server, not the phone. Reinstall the app, log in (or enter your previous device ID in settings if you have an advanced account) and you get everything back.
iOS support?
Yes: the iOS app is available on the App Store in all 27 European Union countries, as well as other supported storefronts, built as a native Flutter app with HealthKit integration to read your data.
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